1. Can I sleep in the Perfect Sleep Chair every night?
Yes. The Deluxe 2-Zone is designed for regular sleeping as well as daytime relaxation. It reclines to a fully flat position, allowing you to sleep horizontally or choose a more elevated position that feels comfortable. Whether it is suitable as your primary bed depends on your personal comfort and support needs.
2. What is the difference between the 2-Zone and 5-Zone Perfect Sleep Chairs?
The 2-Zone has independent adjustments for the backrest and footrest, allowing you to sit, recline, elevate your legs, or lie completely flat. The 5-Zone adds separate lumbar support, headrest positioning, and a full seat-tilt mechanism for more personalized positioning. Both models include power lift assistance, heat, and massage.
3. Does the Deluxe 2-Zone offer zero-gravity positioning?
It offers a zero-gravity-style reclining position by tilting the backrest and elevating the legs. However, unlike the 5-Zone model, the seat itself does not tilt independently. If full seat-tilt positioning is important to you, consider the Ultimate 5-Zone.
4. How do the heat and massage features work?
The lower-back heating system has low and high settings. The vibration massage offers Pulse, Wave, and Constant modes with three intensity levels. You can enjoy gentle massage in the back and leg areas while sitting or reclining.
5. Can the Perfect Sleep Chair help me stand up?
Yes. The power lift mechanism gently raises and tilts the chair forward to assist with standing. Users should still be able to safely support themselves when transitioning to a standing position.
6. How much space does the chair need?
The chair measures approximately 39 inches wide, 38.5 inches deep, and 49.5 inches high when upright. It extends to approximately 78 inches when fully reclined and requires at least 30.5 inches of clearance behind it. Be sure to measure the space in front of the chair as well.
7. What happens if the electricity goes out?
The Deluxe 2-Zone uses two 9-volt batteries for emergency backup power. When properly installed and functioning, the batteries provide a one-time return to a seated position. Batteries are not included and should be replaced after use or at least once a year.
8. What upholstery options are available?
Choose from soft MicroLux microfiber in Burgundy, Tan, Chocolate, Blue, or Dark Moss; genuine leather in Chestnut; or MiraLux faux leather in Light Gray, Saddle, or Chocolate. Because the chair is made to order and cannot be returned, we recommend considering the material and color carefully before purchasing.
9. What is included with White Glove Delivery?
White Glove Delivery & Setup is included in your purchase price. The delivery team coordinates a delivery appointment, brings the chair into your home, places it in your chosen room, unpacks it, and removes the packaging materials. Please have your space cleared and ready before delivery.
10. Can I return the chair if I don't like it?
No. Every Perfect Sleep Chair is individually built to your selected configuration and is not returnable. However, if your chair arrives damaged or defective, it will be repaired or replaced at no cost according to the manufacturer's policy. We encourage you to contact us before ordering if you have questions about dimensions, materials, or features.
11. What warranty comes with the Deluxe 2-Zone?
Journey provides a three-year parts warranty covering defects in the frame, lift mechanism, reclining mechanism, and electrical components. Labor is covered for the first year. Coverage applies to the original purchaser and is subject to the manufacturer's warranty terms and exclusions. Batteries are not covered.
12. What is the maximum user weight and recommended height?
The chair supports up to 375 lbs. and is recommended for adults approximately 5'4" to 6'4" tall. Seat dimensions and personal comfort should also be considered when choosing a chair.
13. Is the Perfect Sleep Chair eligible for FSA or HSA reimbursement?
Journey indicates that many of its products may qualify for FSA or HSA reimbursement. Eligibility depends on your plan and any required documentation. Please check with your benefits administrator before purchasing. Journey does not process Medicare or other insurance claims directly.